Bidcactus is a new kind of auction experience that combines the best of online shopping with entertainment. Experience the thrill of participating in live auctions while trying to score real bargains!

Unlike some auctions sites, Bidcactus auctions feature only brand new merchandise. Also unlike many auction sites, bidding starts at just $0.10 with no reserve. Bids cost only $0.75 each, so you can walk away a winner with only a small amount invested!

With each bid placed, an item’s price increases by $0.10 or $0.01 depending on the type of auction. When you bid, the counter gets re-set up to a maximum of 30 seconds to give someone else the chance to bid. An auction ends when there are no further bids and the counter reaches zero.

Registration is the first step and we have made the process as simple, secure and straightforward as possible. To get started on Bidcactus, go to the Registration page and follow the steps:

1. Enter your contact and personal information
   Your contact information includes your first and last name
2. Enter your email address
   You need to enter a working email address that you can check immediately. We’ll also use this email address to notify you when you've won an item, and to provide shipping and payment information.
3. Choose a username and password
   You’ll use your username and password every time you login to Bidcactus. Our online registration process will tell you whether the username you selected is available and will help you create a secure password.
4. Read and accept our Terms of Use and Privacy Policy
   You must accept the agreement to continue registering. Learn more about our Terms of Use and Privacy Policy.

Each bid costs $0.75. Bidpacks are available in denominations of 25, 50, 100, 250, and 500. When you win an auction, you will pay the final price listed on the auction in addition to what you have spent on bidding for that item.

Email: customersupport@bidcactus.com
Phone: 1-(800)-BID-8711
Customer Service Hours: MON-FRI 9AM to 5PM EST

You can buy bids using either your credit or debit card, GooglePay or via PayPal. At this time, we accept Visa, MasterCard, Diner’s Club, Discover and Maestro cards. (Please note that all Bidpacks are non-refundable.)

Getting set to bid and bidding on Bidcactus is easy:

1. Register for free
   Your contact information will be collected and you will provide a username, password and agree to the Terms of Use and Privacy Policy.
2. Purchase bids
   Bidpacks are available in denominations of 25, 50, 100, 250 and 500. When you win an auction, you will pay the final price listed on the auction.
3. Select an item you wish to bid on
   At this point, all you need to do is choose the item(s) you want to bid on. You can even help determine which items will be next up for auction through our unique approach via the rock meter.
4. Place bids and go for it
   There is only one way to win and that is by bidding. You have found the items you want, you have the bids in your account, now make room for that new item you have been wanting!
5. Bidbutler
   At this time, we have no plans to utilize a bidbutler or automated bidding system
6. Do I get my bids back if I do not win an auction?
   If you stop bidding on an auction and another person wins it, the bids you placed have still been used and do not return to your account.

By clicking on an item up for bid, you have the ability to see a list of recent bidders including the type of bid they placed. You can also see your current and past purchases in My Account.

Penny Auction
In a penny auction, the price rises by just one penny with each bid placed (whereas in a normal auction, it rises by $0.10 cents).

Auction Time
Depending on the auction, each bid placed on an item increases the time on the clock between 10 and 30 seconds respectively.

An auction ends when the countdown clock is replaced with the word “Gone”! Reminder: When the clock has been changed to “Going”, you are still able to place bids on an item.

Congratulations!

1. Check out
   Once the auction has ended and you are the winner, you will be directed to our check out process, which is fast and easy. Just remember to purchase the item within 14 days of the end of the auction. If you still haven’t purchased the item within 14 days, the item will be removed from your cart. All bids placed towards that item are non-refundable.
2. Pay for the item you won!
   Purchasing items is easy and follows the same process as purchasing bids. As with purchasing bids, you can use GooglePay or Pay Pal. At this time, we accept Visa, MasterCard, Diner’s Club, Discover and Maestro cards. We will confirm via email payments received and shipping information. Please contact us if the item has not arrived within 14 days of our payment confirmation.

Auction end price
The auction end price is the price at which the auction ended. Only the winner of the auction can buy the item at that price.

Retail Price
The retail price is the price you would pay if the item was purchased through a traditional retailer.

30-Second Auction
All auctions start as 30-second auctions. The countdown increases by a maximum of 30 seconds each time a bid is placed on an item.

20-Second Auction
All auctions start as 20-second auctions. The countdown increases by a maximum of 20 seconds each time that a bid is placed.

15-Second Auction
You guessed it – with these the countdown increases by a maximum of 15 seconds with each bid placed.

10-Second Auction
You guessed it – with these the countdown increases by a maximum of 10 seconds with each bid placed.

In an effort to give everyone an equal chance of winning, there is a 30 item and bidpack limit per month. In addition, there is a 3 item limit per day as well as a 3 bidpack limit per day.

Shipping charges are located at the bottom of the details page. You can reach the details page by clicking on the item up for auction.

The charges shown upon winning an auction are for delivery to addresses within the continental United States only. Any delivery charges outside of the continental United States will be calculated accordingly.

If you have a P.O. BOX, please contact customer service to make alternate shipping arrangements.

Delivery times vary for the different items that we auction. Most of our items are shipped directly from our suppliers, with the majority of orders arriving within 15 business days of payment. We’ll let you know as soon as your item has been shipped. If an item has not been received within 15 business days, please contact us at info@bidcactus.com or 1-(800)BID-8711.

We’ll let you know via email as soon as your item has been shipped. If an item has not been received within 15 business days, please contact us at info@bidcactus.com or 1-(800)BID-8711.

Occasionally an item might not work or may get damaged in transit. If this has happened, our goal is to resolve your problem as quickly as possible.

If an item is not working, it can sometimes be useful to check the manufacturer’s website or call their helpline for assistance. Many of the most common problems are easily solved without having to return the product

For damaged items, please contact us at info@bidcactus.com or 1-(800)BID-8711. Please let us know the auction ID, as this will help us to deal with your problem more quickly.

We work with different suppliers who are happy to help identify any problems and to replace faulty items, if necessary.

Important: Please don’t return the item back to us without first contacting us – this is likely to delay the time it takes to replace your item if it is damaged.

Purchased items are subject to the warranty provided by the manufacturer

If within 7 days of delivery, you decide that you no longer want the item, we will be happy to refund the final auction price that you paid for that item. The item must be in its original packaging and must not be damaged. Please contact our customer service team for details of what to do, making sure to provide them with the auction ID and your user name. Please note that we cannot offer you a refund on the cost of the bids that you placed on that auction (bids are non refundable) nor the return shipping cost.

Please log onto Bidcactus.com, then go to My Account, Personal Info then select Edit. You will then be able to type your new password in the “Password Window”

If you forget your username and password, an email will be sent to you with this information.

Unfortunately, your user name cannot be changed. When registering, please be careful not to select a user name that could cause offence or abuses the rights of third parties. If you notice such a user name, please contact our customer service.

Please contact customer service should you need to make these changes.

Once you’ve become a registered user, My Account is the place to manage the bidding process and personal preferences. In My Account, you can manage items you’re watching, items you’re bidding on and track items you’ve won.

Please log onto Bidcactus and in the My Account menu, select "Auctions”.

Once you have successfully registered, we will send you your customer ID via email.

If you want us to re-send you your customer ID, just click on "FAQ". Select the link "Lost User Data" in the quick links area. We'll then send you an email with your customer ID.

If you want to change your email address, please log into Bidcactus, go to My Account, then Personal Info and select Edit. You will then be able to enter the new email address.

It is strictly against Bidcactus policy to have more than 1 account. If you are operating more than one account, your account(s) will be closed. Any items won through a multiple account will be deemed null and void.

You can buy bids using either your credit or debit card, GooglePay or via PayPal. At this time, we accept Visa, MasterCard, Diners Club, Discover and Maestro cards.

As with purchasing bids, you can purchase items you’ve won using either your credit or debit card, GooglePay or via PayPal. At this time, we accept Visa, MasterCard, Diners Club, Discover and Maestro cards.

Your privacy and security are important to us. We use high-security encoding (SSL) to protect your payment details when processing your online payments.

You can participate in Bidcactus auctions with nearly all PCs that allow you to access the internet:

• Windows Vista / Windows XP / Windows 2000
• Mac OS X 10.3 or higher
• Linux

• Internet Explorer 6.0 or higher
• Firefox 2.0 or higher
• Opera 8.0 or higher
• Safari 2.0 or higher

• DSL connection or faster

Bidcactus uses for authenticating, session tracking (state maintenance), and user information maintenance, such as site preferences or the contents of your auctions. As a result, cookies must be enabled on your web browser:

• Select Tools from the pull-down menu in your browser
• Select Internet Options. The Internet Options dialog will appear
• Select the Privacy tab. Under Settings, click Advanced
• Check Override automatic cookie handling under Cookies section
• Under First-party Cookies, select Accept
• Under Third-party Cookies, select Accept. Check Always allow session cookies

• Select "Internet Options" from the Tools menu
• Click on the "Privacy" tab
• Click the "Default" button (or manually select "Medium") under "Settings"
• Click "OK"

• Select "Internet Options" from the Tools menu.
• Click on the "Security" tab.
• Click the "Custom Level" button.
• Scroll down to the "Cookies" section

• Set "Allow cookies that are stored on your computer" to "Enable"
• Set "Allow per-session cookies" to "Enable"
• Click "OK"

• Select "Internet Options" from the View menu
• Click on the "Advanced" tab
• Scroll down to find "Cookies" within the "Security" section

• Select "Always accept cookies"
• Click "OK"

• Go to the "Tools" menu
• Select "Options"
• Select the Privacy tab
• Make sure that the Accept cookies from sites under Cookies is ticked
• Click "OK" to save changes

• Go to the "Tools" menu
• Select "Options"
• Select the "Privacy" icon in the left panel
• Check the box corresponding to "Allow sites to set cookies"
• Click "OK" to save changes

• Select "Preferences" from the Edit menu
• Click on the arrow next to "Privacy & Security" in the scrolling window to expand
• Under "Privacy & Security", select "Cookies"
• Select "Enable all cookies"
• Click "OK"

• Choose Safari "Preferences"
• Click Security
• In the Accept Cookies section, choose how you want Safari to handle cookies

Downtime, or outage, is an occasional and unforeseeable problem with the internet, and means that bids cannot be placed during this short period when we are offline. If we experience downtime at any point, we automatically add ten minutes on to the auction end time, so that our bidders are not left at a disadvantage. It is impossible to place any bids whilst the system is experiencing downtime, so any bids attempted during this period will not be accepted or debited from your account. If this situation does occur, we advise you to refresh your screen regularly, either by pressing F5 or the refresh button on your browser.

In the event that an auction ended prematurely due to a system outage or an unforeseeable disruption in service, all ended auctions will be reviewed on a case by case basis. Bidcactus reserves the right to deem any won auction as null and void during a system outage.