BidCactus Seal of Assurance

At BidCactus, we want our customers to be confident that all of our auctions are honest and fair. BidCactus is committed to the following:

• We do not, nor have we ever, used bots or shill bidders
• All auction wins are shipped and fulfilled in accordance with our policy
• We are dedicated to providing excellent customer support to our users
• We have an ongoing pledge to give back to the community, and regularly donate to charities by raising money through the auction of our Charity Bidpacks.

As part of our commitment to transparency and providing a fair and exceptional auction experience, BidCactus had an independent auditing firm perform an examination of our processes, policies and procedures to verify legitimacy. We're the first penny auction website to do so.

BidCactus Bill of Rights

When we set out to create the best online auction experience, we knew what would get us there - guaranteed fair play, helpful customer service and a fun customer experience. To that end, we've outlined a BidCactus player bill of rights to demonstrate our commitment to you and let you know what you can expect from us.

We know our success depends on your experience and we're committed to making the time you spend with BidCactus as great as possible. Call or email us, we'd love to hear from you. We promise to call or email you back.

Bill of Rights

Fair Play

All customers have the right to a fair auction experience. We believe so strongly in this, that we had an independent auditor examine our penny auction policies and procedures to prove our legitimacy. View Report Online. We are the first online auction site to do so.

Respectful Environment

All customers deserve to be treated with respect. We monitor the website and our Facebook page regularly and strive to make the environment a friendly and respectful one.

Helpful Customer Service

You are important to us and so are your questions. We are committed to responding to each and every customer query. Live customer support is available Mon - Fri 9 am - 5 pm EST at 1-800-243-8711, or by email at info@bidcactus.com.

Our Adherence to our Terms and Conditions

At BidCactus, we do what we say. We abide by our Terms & Conditions, and are diligent about following our code of conduct.

Timely Shipping

If you win your auction, you deserve to receive your stuff. All auction wins should arrive within 15 business days of item checkout. If you have not received your item within 15 days, please contact us at info@bidcactus.com or 1-800-243-8711.

Community Give Back

We know giving back to the community is important to you - it is also extremely important to us. Every month we auction off special Bidpacks to raise money for charities (Feeding America, Toys for Tots, and Autism Speaks to name a few). Go to our charity page »

Compete and Have Fun

At the end of the day, we just want you to enjoy yourself and have the best online auction experience possible. So go ahead compete, have fun, and maybe win something too!